If your account remains inactive for 150 days, it will be flagged as dormant and you will be notified via email. Dormant accounts are charged a monthly dormant account fee of 10% of the account balance (but never less than €/$100). If your balance is below €/$100, the remaining amount will be deducted and your balance zeroed.

Once your balance reaches €/$0, your account will be blocked and you will receive a notification via email. After your account has been deactivated, you will have 90 days to restore it by logging in to your account and following the steps displayed after the login. 

If you have any questions or need assistance when reactivating your account, please contact us, either via the contact form or via email on [email protected].

Below is an extract from the full Adcash General Terms and Conditions (which can be viewed in full version here), specifically related to the dormant account process outlined below:

In order to use Adcash services, you must keep your Adcash Account Wallet active. If it is inactive for a period of 150 consecutive calendar days, it will be marked as dormant. Please be aware that the dormant account process applies also to accounts that have been temporarily blocked. Your activity will be controlled by the system based on your spending as an Advertiser or earnings as a Publisher. As soon as your account is flagged as dormant, you will get a notification by email.

Dormant accounts are charged a monthly dormant account fee. If on the last day of the month your account is flagged dormant, a dormant account fee will be deducted from your Wallet balance on the first day of the following month. The monthly dormant account fee is 10% of your balance amount, but not less than 100 EUR or 100 USD (ONE HUNDRED EUROS OR ONE HUNDRED DOLLARS), depending on the type of the currency used (either EUR or USD account). If your balance has less than 100 EUR or 100 USD, the system will fully deduct the remaining amount. All deducted fees will be displayed in your wallet for your overview.

If for any reason the dormant account process was not applied to an inactive account (150 consecutive calendar days of inactivity), Adcash has the right to apply a one-time dormant fee if the account has been inactive for more than 300 days.

The one-time dormant fee will be charged 7 days after the account has been marked dormant. The one-time dormant account fee is 100% of the account balance.  

If you re-start using Adcash services during this process, your Wallet will immediately be marked as active. You understand and agree that all fees already deducted during the dormant account process will not be refunded even if your Wallet status becomes active again. If your Wallet balance is 0 EUR or 0 USD, the system will automatically archive your account without an option to restore it.

If your account was archived due to the dormant account process, you may create a brand new account. Your personal details will once again be available for submission (including site, email address, website URL, application URL).

PLEASE NOTE THAT IN CASE YOU ARE NO LONGER INTERESTED IN USING ADCASH SERVICES AND YOU WISH TO AVOID THE DORMANT ACCOUNT PROCESS, YOU MUST DULY TERMINATE YOUR CONTRACT WITH ADCASH IN ACCORDANCE WITH THE ADCASH GENERAL TERMS AND CONDITIONS.